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E Cigarette FAQs


Electronic cigarettes have changed the lives of millions of people for the better. Their health has improved and they have also saved a lot of money.

For many people making the change to e cigarettes is still a step in the dark. Four years of experience has shown us that informing and educating our customers about electronic cigarettes and e liquids is a good way to help them start this journey.

Here is a list of some common questions we have been asked about electronic cigarettes, e liquids, vaporizers and the V2Cigs & Vapour2 brands.

If you can't find the answer you are looking for or if would like to email or speak to someone please do not hesitate to contact our experienced customer services team in the UK on 01733 555 555.

We fully understand that many smokers are still new to the world of electronic cigarettes and vaporizers so please do get in touch so that we can help you.


  • V2 PRO Vaporizers and V2 Electronic Cigarettes User Manual, Charging Instructions and Cleaning Best Practices

Download the V2 Cigs UK E Cigarette and Vaporizer User Manual

  • What is in my E Liquid ?

To answer this question we (unlike many other e cig companies) publish a list of e liquid ingredients.

Popular e cigarette questions:

What is an electronic cigarette?Back to Top

The V2 Cigs electronic cigarette, e-cig or e-cigarette is a revolutionary alternative to traditional cigarettes. V2 electronic cigarettes offer an authentic cigarette experience without the smoke, ash and odour produced by tobacco cigarettes. The key to the technology is the elimination of combustion. V2 electronic cigarettes do not produce smoke because they don’t burn like traditional cigarettes. They only produce vapour. V2 Cigs proprietary nicotine liquid is atomized into a vapour that feels, looks and satisfies like smoke, but is smoke free, tar free, carbon monoxide free and odour free.

Who can use a V2 Cig?Back to Top

V2 Cigs are intended for use by smokers of legal smoking age. V2 Cigs should not be used by children, pregnant or breast-feeding women, people with heart conditions, high blood pressure, diabetes or people taking medication for asthma or depression. This product is not sold for therapeutic use.

Can I use my e-cigarettes in places where smoking is banned?Back to Top

You can use electronic cigarettes in many places where cigarettes are banned. This differs by country, county and retail property. Electronic cigarettes don't give off smoke and don't burn. But they are at the centre of a social and legal debate over whether it's OK to "light up" in places where regular cigarettes are banned. Despite big differences between cigarettes and their electronic cousins, some workplaces and localities across the country have explicitly included e-cigs in smoking bans. A lot of people are still unfamiliar with electronic cigarettes and the best way to get the word out is by educating others about it.

Can I fly with my e-cigarette?Back to Top

You can travel on a plane with your electronic cigarette, but just like tobacco cigarettes, you may not use your electronic cigarette aboard any US commercial airliner, whether on the tarmac or during the flight. Charter and International carriers operate under a different set of rules and may allow the use of e-cigarettes. Some even sell them on board !

How do I use my V2 Cig?Back to Top

It is recommended that you read your User’s Manual fully before use. Your V2 Cigs rechargeable electronic cigarette batteries must be fully charged 2-4 hours before use with the charger included in your kit. If purchasing your battery separately, you will need to purchase a charger with it. Once charged, remove the Stay Fresh caps from the ends of a flavour cartridge and screw onto the battery. V2 Disposable e-cigs are ready for use as soon as you open the package. Kick start your V2 Cig by taking a few long deep puffs. This action will warm the liquid and prime the heating element producing a thick consistent vapour with each subsequent puff. As you press your V2 to your lips and inhale, the LED light at the tip will glow just like the tip of a burning cigarette. Relax and enjoy the rich smooth V2 vapour.

Each V2 flavour cartridge provides roughly the same number of puffs as one pack of cigarettes. This conveniently allows you to use your V2 on the go. Instead of lugging around a thick cigarette box and lighter, a single V2 battery and cartridge combo can go with you anywhere, and can last roughly as long as a full pack of tobacco cigarettes. V2 Cigs also offers manual batteries for the ultimate vapour production. The manual battery is activated when you press the tiny button. This allows you regulate the vapour, resulting in a custom vapour hit every time.

Are all electronic cigarettes the same?Back to Top

Not all electronic cigarettes are created equal. Beware of cheap imitations that will leave you with broken parts, poor vapour production and a bad taste in your mouth. V2 products are designed for your satisfaction. Our engineers continually upgrade the quality of our electronic cigarettes. We offer one of the only 4.2 volt batteries in the business. This means thicker and more pleasurable vapour production.

At V2 Cigs, we know you need choices. We offer a large variety of battery styles, colours and sizes so you can find the perfect e-cigarette to fit your needs. Whether you prefer the Shorty, Standard or Long length batteries, automatic or manual styles or colour choices from basic white to metallic blue, V2 Cigs has the right e-cigarette for you.

Batch Reports and what ingredients are in the vapour?Back to Top

We want our customers to know exactly what they are purchasing, which is why V2 Cigs is one of the few companies who publish their e-liquid ingredients online and provide online batch test reports of each flavour and strength. V2 Cigs 1.8% nicotine, 1.2% nicotine, 0.6% nicotine flavour cartridges contain three primary ingredients; nicotine, food grade flavourings and propylene glycol (a USA FDA approved food additive used in everything from cake mixes to asthma inhalers). Zero strength cartridges contain no nicotine. Propylene Glycol is the preferred e-cig ingredient base used to dilute and vaporize our pharmaceutical-grade nicotine liquid.

V2Cigs publish a list of all the e liquid ingredients used in V2 flavour cartridges and e liquids.

What V2 flavour is most similar to my brand?Back to Top
Here are descriptions of all our flavours:
  • V2 Red has a similar flavour profile to many traditional tobacco brands
  • V2 Congress has a similar flavour profile to traditional American tobacco
  • V2 Sahara has a similar flavour profile to French/Turkish tobacco
  • V2 Menthol has a similar flavour profile to many popular menthol brands, try it and see !
  • V2 Peppermint flavour is so good that even if you weren’t a menthol smoker, you will love its sweet peppermint taste.
  • V2 Mint Tea is bursting with refreshing mint combined with the smooth, soothing properties of green tea.
  • V2 Coffee Flavour is great for anyone who enjoys a good cup of Joe. They’re even better while drinking a cup!
  • V2 Cherry Flavour is popular with anyone who loves fruity flavours.
  • V2 Vanilla Flavour is for anyone with a sweet tooth. Put down that glazed doughnut!
  • V2 Chocolate Flavour is for any chocolate lover!
What is the difference between the automatic and manual batteries?Back to Top

Deciding between our automatic and manual batteries is an issue of personal preference. Some customers love the automatic, while others prefer the manual.

V2 Cigs automatic batteries operate the same as a traditional cigarette. All you have to do is puff. When you puff you are activating the atomizer and producing vapour. Automatic batteries create the thickest vapour when primed. To do this, take a few short puffs and then a long slow puff. This will heat up the liquid and create the thickest possible vapour on subsequent puffs.

In contrast, the V2 manual battery has a small button which you must press to activate the atomization process. Like a stick shift car, Manual batteries offer a greater level of control over the heating element inside the cartridge, because you can heat up the liquid before you actually take a puff. They require no priming like the automatic batteries, and can produce thick vapour more quickly than the automatic.

What strength should I buy?Back to Top

V2 Cigs cartridges are available in 4 strengths. We recommend trying a few different strengths until you find the perfect strength for you. The comparison below gives you a guide for choosing the right strength.

2.4% nicotine strength = The Highest Level of Nicotine
1.8% nicotine strength = The Mid to High Level of Nicotine
1.2% nicotine strength = Mid-level Nicotine Strength
0.6% nicotine strength = Lowest Nicotine Level
0% nicotine strength = No Nicotine

The higher the nicotine content, the stronger the vapour taste and feel. Contact our helpful customer support representatives and they will help guide you to making the right cartridge strength choice.

How long does one flavour cartridge last?Back to Top

One V2 Cigs flavour cartridge provides a comparable number of puffs to what you get from 1 pack of tobacco cigarettes. How long a cartridge lasts depends on your smoking style. You will know when a cartridge needs to be replaced when the vapour diminishes and begins to taste a slightly burnt in flavour. Simply screw off the old cartridge and replace it with a fresh one.

How do I use e-liquid?Back to Top

The liquid that contains the flavour, nicotine and propylene glycol (which makes the vapour) is called e-liquid. It is also popularly referred to as e-juice. E-liquid can be used to refill cartridges and is ideal for people who use e-cigs frequently and go through cartridges quickly. It also saves you money by allowing you to refill your cartridges several times. Different methods of adding e-liquid to your cartridge can be found in our E-liquid Guide

How long does a battery last?Back to Top

A fully charged battery can last anywhere from 4-5 hours for a very heavy use, to over a full week for a light use. This depends entirely upon how often you use your V2 and your vaping style. The V2 Standard Automatic battery is designed to last at least 250 deep puffs. The extra-long battery can last up to 450 puffs. As a battery's power diminishes, you will notice a reduction in vapour volume. It is always recommended to have a spare on hand, and to charge your batteries nightly.

Do I need to charge the battery the first time?Back to Top

Yes. V2 Cigs rechargeable batteries are shipped with a 50% charge. Although they may work without charging, the vapour volume will be reduced. For optimal performance you must fully charge your V2 Cigs rechargeable battery before the first use. V2 Disposable batteries ship fully charged.

How do I know my battery is charging?Back to Top

Your battery is charging when the LED turns red. When your battery is fully charged it turns to blue. With a sophisticated internal chip, the new V2 Smart and Express Chargers charge your battery twice as fast! Incorporated smart feature means you never have to worry about overcharging!

What flavours can I get?Back to Top

V2 offers a total of 10 delicious vapour flavours to choose from.

Tobacco Flavours

  • V2 Red (American tobacco blend)
  • V2 Congress (refined tobacco blend)
  • V2 Sahara (Turkish tobacco blend)

Mint and Menthol Flavours

  • V2 Menthol (crisp cool menthol taste)
  • V2 Peppermint (sweet mint)
  • V2 Mint Tea (smooth and refreshing)

Speciality Flavours

  • V2 Vanilla (smooth, rich and sweet)
  • V2 Coffee (American doughnut house java)
  • V2 Chocolate (creamy milk chocolate)
  • V2 Cherry (farm fresh cherry taste)
How should I store my cartridges?Back to Top

Typically, cartridges should be stored in a cool, dry place. You can even keep them in the refrigerator. To prevent exposure to moisture in the refrigerator, you might want to put the cartridges in zip-lock bags or keep them in their foil seal. It is important to note that you should let the cartridges return to room temperature before you start to use them again.

Where can I see the status of my order?Back to Top

Customers can log in to their accounts to find their tracking number and see their order status.

If you have created an account with V2 Cigs, you can check your order status at any time by simply clicking on “My Account” and logging in with your information. The “My Account” link can be found at top of every page.

Customers can also find their tracking number in the email sent to them when their order is shipped. In the event that you do not receive your tracking number, you should check your spam and junk folders thoroughly. If you still cannot find it, contact customer support.

Are electronic cigarettes safe?Back to Top

V2 Cigs and Vapour2 UK takes quality very seriously. That is why we are the only e-cig company to test every batch of e-liquid and share the test results with our customers. We also publish our ingredient list online for you to see.

Over 2 million people have successfully used e-cigarettes all over the world and their main ingredient has been tested since the 1950's. You can find an in depth information comparisons of e-cigs and tobacco cigarettes on the ASH web site.

What are the symptoms of using e-cigarettes?Back to Top

When you make the switch to e-cigarettes you might experience a few symptoms associated with your body ridding itself of thousands of chemicals found in tobacco cigarette smoke. Some of the common symptoms experienced are coughing, congestion, phlegm, sputum and throat clearing. Some people find using VG E-Liquid works best for them.

What are the benefits of electronic cigarettes?Back to Top

Electronic cigarettes are smoke free, ash free, tar free and odour free. No longer will you have to worry about "smoker's" breath. Electronic cigarettes are cheaper than regular tobacco cigarettes and will help you save a lot of money! In addition, they do not pollute the environment with ash and butts and have no fire risk. You can pull out your electronic cigarette and use it almost anywhere!

What are the laws about e-cigarettes?Back to Top

Electronic cigarettes are legal for people over the age of 18 in the UK, United States and most countries throughout the world. Some counties and/or states have laws banning e-cig usage in public areas, just like cigarettes. We suggest you familiarize yourself with the laws in your area.

What is in electronic cigarettes?Back to Top

Electronic cigarettes are made up of two main components; the battery and the cartridge. The cartridge contains the atomizer and e-liquid. When you inhale, the atomizer heats up the e-liquid to produce vapour. E-liquid contains food flavourings, nicotine (or non-nicotine) and propylene glycol, a USA FDA approved food additive used in everything from cake mixes to asthma inhalers. V2 Cigs is the only company to publish their ingredients online and provide batch reports of every flavour and strength.

What's in E-Liquid?Back to Top

V2 Cigs e liquid  contains a tested mixture of nicotine and various food flavourings in a propylene glycol base (used in fog machines, asthma inhalers, food and toothpaste). Zero strength e-liquid contains no nicotine.

Other ingredients include flavouring found in fruits, nuts and bakery goods, among others. This is the preferred mixture of ingredients for optimum flavour, smoothness and vapour production enjoyed by over 2.5 million e-cigarette users worldwide.

What is a Vape Pen?Back to Top

A Vape Pen is just another name for a type of electronic cigarette. Vape Pens tend to have larger tanks and batteries.

1111 EC Services Ltd t/a V2 Cigs UK and BuyV2Cigs UK was founded in 2011 and are the master distributor for V2Cigs in the UK. The company does not sell tobacco cigarettes and is in no way affiliated with, sponsored by or otherwise related to any tobacco cigarette manufacturer. The use herein of specific registered trademarks or brand names of tobacco cigarettes is solely for comparative purposes.

VMR Products, LLC d/b/a V2CIGS and VAPOUR2 does not sell tobacco cigarettes and is in no way affiliated with, sponsored by or otherwise related to any tobacco cigarette manufacturer. The use herein of specific registered trademarks or brand names of tobacco cigarettes is solely for comparative purposes.

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