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FAQ

 
Electronic cigarettes have changed the lives of millions of people for the better. Their health has improved and they have also saved a lot of money.
For many people making the change to e cigarettes is still a step in the dark. Four years of experience has shown us that informing and educating our customers about electronic cigarettes and e liquids is a good way to help them start this journey.

Here is a list of some common questions we have been asked about electronic cigarettes, e liquids, vaporizers and the V2Cigs & Vapour2 brands.

If you can't find the answer you are looking for or if would like to email or speak to someone please do not hesitate to contact our experienced customer services team in the UK on 01733 555 555.

We fully understand that many smokers are still new to the world of electronic cigarettes and vaporizers so please do get in touch so that we can help you. 

All devices used for vaping have certain basic ideas in common: They all have a battery, a tank to house the e liquid and charging devices to charge the battery. In principle the container which houses the e liquid is attached to the battery. These devices are referred to by a few different names: An e cigarette, e cig, electronic cigarette, vape pens, shisha pens, vaporizers, mod boxes. They are all basically a battery- powered device that converts liquid nicotine into a mist or vapour that the user inhales. These devices do not produce smoke because they don’t burn like traditional cigarettes. They only produce vapour. All e liquid is atomized into a vapour that feels, looks and satisfies like smoke, but is smoke free, tar free, carbon monoxide free and odour free.
We are of the opinion that V2 proprietary e liquid is about the best in the business.
Not all electronic cigarettes are created equal. Beware of cheap imitations that will leave you with broken parts, poor vapour production and a bad taste in your mouth. V2 products are continually upgraded. We offer one of the only 4.2 volt batteries in the business. This means thicker and more pleasurable vapour production.
V2 offers a choice of battery styles, colours and sizes so you can find the perfect e cig to fit your needs.
There are different devices for vaping so we suggest that you do a little research and find the device that will suit your needs.
CLICK HERE to help you decide. 
V2 are intended for use by smokers of legal smoking age or 18 + years. V2 should not be used by children or anyone under the age of 18. It is not recommend for use, without prior consultation with your Doctor, by pregnant or breast-feeding women, people with heart conditions, high blood pressure, diabetes or people taking medication for asthma or depression. This product is not sold for therapeutic use or smoking cessation.

You can use electronic cigarettes in many places where cigarettes are banned. This differs by country, county and retail property. Electronic cigarettes don't give off smoke and don't burn. But they are at the centre of a social and legal debate over whether it's OK to "light up" in places where regular cigarettes are banned. Despite big differences between cigarettes and their electronic cousins, some workplaces and localities across the country have explicitly included e cigs in smoking bans. A lot of people are still unfamiliar with electronic cigarettes and the best way to get the word out is by educating others about it. With the rise in popularity of vaping and “cloud chasing” it is important for the vaping community to be mindful of non vapers as we want to avoid a backlash from the non vaping and non smoking community. The old saying “when in doubt: ask” is good advice.

You can travel on a plane with your electronic cigarette, but just like tobacco cigarettes, you may not use your electronic cigarette aboard any commercial airliner, whether on the tarmac or during the flight. We recommend that you do not fly with pre-filled cartridges or tanks attached to the battery as change in the cabin pressure may cause them to leak. Charter and some International carriers operate under a different set of rules and may allow the use of e cigarettes. Some even sell them on board!

V2 and Vapour2 UK takes quality very seriously.  All the devices are rigorously tested and are compliant with safety standards.  However like all electronic devices they do not perform well after contact with liquid.  It is always best to use the charging leads, wall plugs and charging devices provided by the manufacturer for the specific device you are using.

Over 2 million people have successfully used e cigarettes all over the world and their main ingredient has been tested since the 1950's. You can find an in depth information comparisons of e cigs and tobacco cigarettes on the ASH web site.

When you make the switch to e cigs you might experience a few symptoms associated with your body ridding itself of thousands of chemicals found in tobacco cigarette smoke. Some of the common symptoms experienced are coughing, congestion, phlegm, sputum and throat clearing. You may also get a sore throat for a while.  This is all quite normal and is part of the process of changing over.  Quitting smoking itself produces many symptoms which are well documented. 

This is a useful article to assist you: CLICK HERE

The symptoms you experience may well be nicotine withdrawal symptoms rather than symptoms due to vaping. If in doubt stop vaping. There are a percentage of people who are intolerant to e liquid that is PG (Propylene Glycol) based. We suggest that you try e liquid that is VG (Vegetable Glycerin) based: CLICK HERE

Electronic cigarettes are smoke free, ash free, tar free and odour free. No longer will you have to worry about "smoker's" breath. Electronic cigarettes are cheaper than regular tobacco cigarettes and will help you save a lot of money! In addition, they do not pollute the environment with ash and butts and have no fire risk. You can pull out your electronic cigarette and use it almost anywhere!

We found that this article from Public Health England was very useful for anyone in doubt or with concerns: CLICK HERE

A Shisha Pen or Vape Pen are one and the same thing. They are  a slim line battery with a mini tank and are designed for those who like filling their own tanks. Have a look HERE.

We really do not recommend doing this.  We also recommend separating the tank or cartridge from the battery when not in use. Best practice would be to use a carry case or use a lanyard. Have a look at the SOFT CARRY CASE and LANYARD. 

You have a Six Month warranty on your Pro Series 3 or 7 from us when purchased from V2 or an authorised seller of the V2 Pro Series.  Please note the warranty is not intended to be a rolling warranty.

The warranty also covers defects in material and workmanship under normal use but does not apply to cartridges warranty. For a full explanation of the warrant please refer to our Returns Policy: CLICK HERE

They are Sub Ohm devices which simply put is vaping on a device whose atomizer coils have a resistance of less than one ohm. The reason some advanced vapers “sub-ohm” is to increase the power output of fixed voltage devices like mechanical vape mods and non-variable regulated devices to create more vapor or flavor.

Want to see some: CLICK HERE

At this time V2 does not produce a device that is suitable for "Cloud Chasing". Most vapers really want device to deal to assist with and satisfy nicotine cravings. The amount of "cloud" produced does not necessarily mean that you are getting a better nicotine hit or a more satisfying vape.

Still want to see some: CLICK HERE

In May 2016 the Tobacco Products Directive (TPD) was passed into UK law. This means that standards and limits have been set on the strength of nicotine and the contents of all e liquid that is available in the whole of EU.  This will continue to apply in the UK unless the law is repealed by Parliament at a date in the future. All retailers have until May 2017 to sell their “non compliant” goods but after the 19th of May 2017 everything sold in the UK and the rest of the EU will have to be TPD complaint.

In order to be TPD compliant all e liquids that are intended for sale in the UK and the rest of the EU were required to undergo stringent emission and toxicology tests and if found to contain any substances that are contra indicated then those liquids either had to be fully withdrawn from the market or reformulated and retested.  From the 20th of May 2017 it will no longer be possible, and will in effect be against the law, to sell any e liquid that is NON TPD compliant.

V2 e liquid  contains a tested mixture of nicotine and various food flavourings in a propylene glycol base (used in fog machines, asthma inhalers, food and toothpaste). Zero strength e-liquid contains no nicotine.

Other ingredients include flavouring found in fruits, nuts and bakery goods, among others. This is the preferred mixture of ingredients for optimum flavour, smoothness and vapour production enjoyed by over 2.5 million e cigarette users worldwide.

V2 as Vapour 2 has fully complied with all the TPD requirements.

We always published our ingredients online and plan to make this facility available again very soon.  We are in the process of making sure that the batch reports are in the correct format and contain the correct information according to TPD.  You will notice that there is a BATCH Number on the packaging of all of our e liquids and pre-filled cartridges. The Batch number reports will be made available again.  The BATCH report will be made available to you via this link: ONLINE BATCH TEST REPORTS 

This is the liquid that contains the flavour, nicotine and propylene glycol (which makes the vapour) and is is called e liquid or e juice.  The liquid is simply the vehicle for carrying the nicotine and the flavour. E liquid is housed in 2 ways: via a pre-filled cartridge containing your choice of flavour and nicotine strength or in a bottle. If you buy a bottle of e liquid you will need to refill your own cartridges.  So think of it as:  “DIY” do it yourself or someone else does it for you. It depends on you, your needs and life style.  You may find the pre-filled cartridges far more convenient than having to fill up a mini tank or tank with your favourite e liquid.  You may start with pre-filled and then graduate onto the “DIY” approach.

For help watch this video. Visit our VIDEO GALLERY for more videos.

Flavour and taste is all very subjective so we recommend that you try a few before you make a final decision. V2 offers a total of 12 delicious vapour flavours MAKE THIS A LINK PLEASE to choose from. Re recommend that you try them all and then choose your favourites.   Try our sampler packs before you buy: We do E Liquid Sampler Packs and Pre-filled Cartridge Packs.

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We recommend this investment at the beginning as the vaping community has realised it is better to have more than one flavour for daily use.

Here are descriptions of all our flavours: CLICK HERE

Your e liquid will always contain either PG or VG, or more likely a mix of both. This is the vapourising agent in the e liquid. What are PG and VG? The technical names are propylene glycol (PG), vegetable glycerin (VG) and they make up the base of what you are vaping. Regardless of the type of vapour device and the type of e liquid, you can be sure there is PG and/or VG in there.  All e liquids with the exception of 100% VG based e liquids contain a combination of PG and VG .

VG is recommended for people who are intolerant of or who are allergic to PG.  VG produces more "cloud" than PG based liquids. So it is often the e liquid of choice for the "cloud chasing" community or those vapers who love lots of "cloud ".

For more info see:

Here's What's in Your E-Liquid

Everything you need to know about E-Liquid

Not all of the 100% VG range of e liquids are recommended. We have however found a range of 100% VG e liquids that you can use with V2 devices: CLICK HERE 

Before you begin, something to bear in mind is the nicotine levels that you’re going to mix together. For the most consistent results, choose two (or three, if you’re feeling adventurous!) liquids that have the same nicotine level before you create your e-liquid cocktail. It’s also worth noting that you’ll always get a better result if you mix e-liquids from the same brand, as each company uses a slightly different ratio of ingredients that can impact the taste of your e-liquid blend.

So, where do you start? We suggest starting off by choosing flavours that you know will blend well together. It’s best to start off simple, so a 50/50 blend of two e-liquids is an easy way to get used to creating your own flavour.

A Guide to Mixing Your Own E-Liquid Flavours

Of course! However you may find that your V2 device does not function as described if you are using another brand of e liquid. All our Vaporizers were developed using our own E-Liquids and have been tested for performance standard using V2 Platinum e liquids. 

Deciding between our automatic and manual batteries is an issue of personal preference. Some customers love the automatic, while others prefer the manual.

V2 automatic batteries operate the same as a traditional cigarette. All you have to do is puff. When you puff you are activating the atomizer and producing vapour. Automatic batteries create the thickest vapour when primed. To do this, take a few short puffs and then a long slow puff. This will heat up the liquid and create the thickest possible vapour on subsequent puffs.

In contrast, the V2 manual battery has a small button which you must press to activate the atomization process. Like a stick shift car, Manual batteries offer a greater level of control over the heating element inside the cartridge, because you can heat up the liquid before you actually take a puff. They require no priming like the automatic batteries, and can produce thick vapour more quickly than the automatic. Manual batteries actually produce more vapour.  So if the quantity of vapour is important to you then we suggest the manual battery: SEE HERE

A fully charged battery can last anywhere from 4-5 hours for very heavy use, to over a full week for a light user. This depends entirely upon how often you use your V2 and your vaping style. The V2 Standard Automatic battery is designed to last at least 250 deep puffs. The extra-long battery can last up to 450 puffs. We also recommend that you look at the Ex Series Battery which has some really great features for the modern vaper.

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As a battery's power diminishes, you will notice a reduction in vapour volume. It is always recommended to have a spare on hand, and to charge your batteries nightly.

In order to increase the life of your battery and your cartridge between charges we recommend that you remove the cartridge or mini tank from the battery while it is not in use.

Yes. V2 rechargeable batteries are shipped with a 50% charge. Although they may work without charging, the vapour volume will be reduced. For optimal performance you must fully charge your V2 rechargeable battery before the first use. 

This depends on which device you are using. Each of V2’s devices are slightly different.  We do recommend that you refer to the Customer Information Brochure sent to you with your order or you can view it online HERE.

Our Classic batteries: Your battery is charging when the LED turns red. When your battery is fully charged it turns to blue. With a sophisticated internal chip, the new V2 Smart and Express Chargers charge your battery twice as fast! Incorporated smart feature means you never have to worry about overcharging!

The Ex Series: The LED lights on the side of the battery will be all be glowing

The V2 Pro Series 3 and Pro Series 7: Device is charging when the bottom perimeter LED light is glowing red. Once green - the device is fully charged.

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Is your battery a manual one? The manual batteries have a locking device....so you need to unlock them before you can use them: 3 rapid click to unlock and 3 clicks to lock when you are finished vaping. If it is an automatic battery please contact our CUSTOMER SERVICES on 0800 014 7088 or team@v2cigs.co.uk or the CHATLINE

The explanation for resetting your devices can be found HERE. The information is the same for both the Pro 3 and the Pro 7

If you ever find that you V2 PRO is not responding properly when you press the button for any number of its commands:

First ensure the Pro is fully charged by leaving it on charge overnight - detach the cartridge.

  1. a.        Connect to mains via charging cable. Cycle the device on and off by pressing the button 3 times in quick repetition. Do this twice so that it cycles on and off twice leaving the device in the on mode. Replace the cart and check it works.
  2. b.       If that does not work – whilst the Pro is in standby mode ( ie device is on but button is not depressed yet) briefly hold the button down in the “vape” position whilst at the same time dropping in the e-liquid cart so the cart connects to the power whilst it is on.

Note when vaping loose leaf or herbs no combustion takes place and vapour is virtually colourless so you should not experience plumes of vapour – this would just be a waste of active ingredients. (when “smoked” the old fashion way combustion takes place causing smoke – this is not what happens during vaporization). The active ingredients are not clearly visible when vaped but you will taste and certainly feel the effect.

One V2 flavour cartridge provides a comparable number of puffs to what you get from 1 pack of tobacco cigarettes. How long a cartridge lasts depends on your vaping style. You will know when a cartridge needs to be replaced when the vapour diminishes and begins to taste a slightly burnt in flavour. Simply screw off the old cartridge and replace it with a fresh one. In the beginning this may be a bit “hit and miss” as you develop you vaping style.

As a smoker you will start off being a mouth-to-lung vaper (MTL) as that is most similar to smoking. The other vaping style is known as direct lung inhale (DLI) and is most similar to puffing on a shisha pipe or bong.

We found this article really helpful: READ HERE

How long the cartridges last is also dependent on the volume or quantity of the e liquid in the cartridges:

V2 Classic Pre-Filled Cartridges hold 0.9ml

EX Cartridges hold 0.8ml

Ex Blanks hold 9ml

V2 Classic Blank Cartridges hold 1ml

Your Pro Series 3 Cartridge holds 1.6ml

And the Pro 7 Cartridge holds 2.5ml

Typically, cartridges should be stored in a cool, dry place. You can even keep them in the refrigerator. To prevent exposure to moisture in the refrigerator, you might want to put the cartridges in zip-lock bags or keep them in their foil seal. It is important to note that you should let the cartridges return to room temperature before you start to use them again. Leaving then in a hot place is not recommended as the liquid will evaporate.  So never on the dashboard of your car especially in the summer, not on top of the radiator or near any heat source!

You can use any leaf material that you choose. It is important to note that different leaf and herbs vapourise at differing temperatures. It is up to you to choose the optimum setting. If you intend to use solid substance with a Pro 7 it is recommended that you use the wax cartridge instead of the loose leaf. 

Here are some other useful Tips

Make sure you grind loose leaf/herb down and do not pack too tight or too full

Start at the first temperature setting for the first cycle and vape till the device stops – for the next cycle, mix the semi-vaporized cart content and set at the next temp level and vape again. Repeat for the 3rd temp setting. Depending on the product that you are vaping and its characteristics eg moisture content etc you should find which temp suits you best.

The amount of vapour will vary between vape mediums ie dry herbs, loose leaf etc. because of their characteristics and the degree of moisture they contain. The V2 Pro range is recognised by top review sites including Gizmodo and t3.com as the best vaporizer UK brand and with its 3-in-1 capability trumps the competition.

The Ex Blank is refillable up to 15-20 times before you will need to replace it. Please also consider that if you are using another supplier’s e liquid that this may change the performance depending on its viscosity.

See more HERE

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We understand that you may like to do this, and have tried a few methods for cleaning the Ex Blanks.

So far we have not discovered one that we can recommend, though we would like to mention that if you do attempt washing your cartridge that it should be thoroughly dry before being refilled and connected to a battery. 

Yes, you will need to replace your Pro Series cartridges.

We recommend that for best performance that you do this at the latest after 15 to 20 refills.  This is a guide and can be affected by a variety of things:  Your vaping style, the viscosity of the e liquid, the ideal temperature for heating the e liquid. 

Part of keeping your device working optimally is keeping it and the carts clean. An old cartridge can also stop the device from working.

There isn’t one on the outer cartridge. Please us the line that you can see at the bottom of the chrome strip under the black mouthpiece. 

Customers can log in to their accounts to find their tracking number and see their order status.

If you have created an account with V2, you can check your order status at any time by simply clicking on “My Account” and logging in with your information. The “My Account” link can be found at top of every page.

Customers can also find their tracking number in the email sent to them when their order is shipped. In the event that you do not receive your tracking number, you should check your spam and junk folders thoroughly. If you still cannot find it, call or email our CUSTOMER SERVICES: 0800 0147 088 or team@v2cigs.co.uk or our CHATLINE

The UK's Best E Cigarettes

"V2 Cigs is the best e cigarette that you can buy in the UK"
Source:ECig Review Site.

V2 Cigs is one of the world’s most popular brands of E cigarettes and vape pens. Through our commitment to quality, our website has earned a reputation as a top destination for purchasing E cigarettes in the UK. It is for that reason that so many vaping experts and E Cig review websites have rated us the best E Cigarette company in the UK

V2 Cigs UK: A Leader in E Cigarettes

As the e-cigarette market continues to expand, words such as “excellence,” high quality” and “premium” continue being thrown around by various e-cig UK companies with no substance behind the terminologies. What is excellence? How do you define high quality? What makes something a premium product? The answers to these questions are quite simple: the proof is in customer satisfaction.

Enter: V2 Cigs UK by Vapour2.

Our e cigs are quickly becoming a favourite amongst e cig UK enthusiasts, and for good reason. The high quality makeup of our products can be seen by thousands of five-star customer ratings. Additionally, we conduct several quality assurance tests during the manufacturing process to ensure excellent product performance in every category. Whether it’s V2 Cigs flavoured cartridges, e-cigarette kits, vape and shisha pens, or our e-cig accessories – our products provide vaping aficionados with instant gratification, enabling them to indulge their desires.

Unfortunately, not all e cigarettes are created equal. It is important to understand the various offerings on the market so you don’t end up going through unnecessary and costly trial and error. Through substantial research and development investment, V2 Cigs offers technologically advanced e cigarettes that are manufactured with unique design differences which give vapers the most satisfying and realistic vaping experience. The thick vapour volume, notable throat kick, stellar ease of use, reliability, cleanliness, and an extended battery life all add up to make V2 Cigs a fine electronic cigarette choice. Backed by our 14 day no quibble money back guarantee providing you with peace of mind, go ahead and experience genuine satisfaction.

E Cigs: Why Make the Switch?

One of the most important issues to people across the globe is the state of their personal health. Yes, this is even ironically true for most, if not all, tobacco smokers. Though they understand the risks associated with tobacco smoking and the damage they are doing to their bodies, the fundamental health concerns are still there.

Fortunately, e cigarettes were introduced to the market several years ago. Though final conclusive research is yet to be released, we currently have a myriad of case studies showing the promising health benefits of e cigs compared to tobacco. In addition to world renowned doctors, government health bodies such as Public Health England have conducted their own tests on e cigarettes and the health effects connected with their usage.

In August 2015, PHE noted that, "In a nutshell, best estimates show e-cigarettes are 95% less harmful to your health than normal cigarettes, and when supported by a smoking cessation service, help most smokers to quit tobacco altogether."

But aside from being significantly less harmful to your health and helping smokers quit in a more successful manner than other smoking cessation devices, there are still numerous other benefits to e cigs over tobacco cigarettes. These benefits include, but are not limited to:

  • No tar in e cigs
  • Cheaper than tobacco cigarettes
  • Range of flavours to choose from
  • Enjoy e cigs in many areas where smoking is prohibited
  • No staining of the teeth
  • No foul odour

  • In addition to the above benefits, e cigs are far better for the environment. Combine all of this together, and it is no surprise that close to 3 million people in the UK alone have made the switch to e cigarettes.

    Though V2 Cigs services millions of happy customers across the globe, we still have some ways to go. With over 10 million tobacco smokers in the UK, we can help improve the health of millions of more lives. So if you haven’t yet made the switch or you have family and friends trying to kick the tobacco habit, put your trust in us to make it happen.

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