If you need to speak to one of our customer service team, our opening hours are below.
You can contact us via e-mail, telephone (01733 555 555), or live chat.
If you are contacting us outside of these hours, we will do our best to respond to you as soon as possible.
We are open
Monday - Thursday: 9am - 5.30pm
Friday: 9am - 5pm
Our warehouse members are taking all the extra necessary precautions to ensure we can provide a clean and safe environment in which to get your orders ready. We are following the World Health Organisation and Public Health England’s advice with regards to thorough cleaning practices, frequent temperature checks, regular hand washing and social distancing on the premises. All of our products have been tested for quality and safety throughout our supply chain and during our manufacturing process and final goods are shipped from our warehouse in the UK.
Our website and online orders are still running as normal, our warehouse is fully stocked and we are committed to providing you with our reliable vaping hardware and products.
We have to say a huge thank you for the efforts of all our colleagues who now work remotely to ensure we operate as normal and are able to maintain our regular opening hours.
Our customer service team remains on hand to answer any product related questions and order queries. So please do not hesitate to reach out to us via email, phone or live chat.
Thanks again for your ongoing support at this challenging time. Look after each other.
Delivery information (UK only)
Place your order by 4pm UK time on a weekday (excluding Bank Holidays) and we will dispatch it the same day
Orders placed after 4pm UK time are dispatched the following day
Orders placed after 4pm UK time on Fridays will be dispatched on Monday
Orders placed during a UK Bank Holiday weekend will be dispatched on the first working day after the Bank Holiday